Terms of Service
These Terms of Service (hereinafter referred to as “the Terms”) establish the terms and conditions between the users (hereinafter referred to as “Users”) and Fnet Co., Ltd. (hereinafter referred to as “the Company”) regarding the use of the VPN service Cross Countries VPN (hereinafter referred to as “the Service”).
Furthermore, the Privacy Policy is an inseparable part of the Terms. Please ensure that you review it.
Privacy Policy
Article 1: About The Terms
Users of the Service are deemed to have accepted the Terms upon applying for the Service.
Article 2: Management of Connection Accounts
Users are responsible for managing the connection account and password issued to them. The Company is not liable for any unauthorized use of the connection account by a third party.
Article 3: Scope of Service Use
Applicants shall use the Service within a scope that does not infringe on the rights of third parties, including property rights, copyrights, portrait rights, honor, and privacy.
Article 4: Prohibition of Lending, Transfer, and Resale of Rights
Applicants shall not lend, transfer, or resell their issued connection account to third parties. However, in the case of individuals, cohabitants of the same household, and in the case of corporations, employees working at the same business address, may use the account for business purposes. Exceptions may be granted with prior written consent from the Company (including emails and electronic files). In all cases, if the account borrower uses the account for fraudulent activities, the applicant remains responsible for account management.
Article 5: Prohibition of File-Sharing Software Use
The use of P2P file-sharing software such as Winny, WinMX, or similar applications is prohibited.
Article 6: Refusal, Suspension, and Restriction of Service Provision
- The Company reserves the right to refuse or suspend service provision without prior notice under the following circumstances:
- When emails sent to the applicant are undeliverable.
- When the Service is being used for criminal activities, or when there is a high probability of such use, as reported by investigative authorities or other individuals/organizations.
- When an applicant applies using an email address that may hinder criminal investigations (e.g., disposable email addresses).
- When the same individual applies for the free service multiple times.
- When more than Eight simultaneous connections are used.
- When excessive load is placed on the Company’s servers, endangering smooth use by other users or the Company’s operations.
- When the User violates the Terms.
- In case of partial or full non-payment of fees, the Company may suspend service until full payment is received.
- When payment is made without applying through the Company’s cart system, as consent to these Terms cannot be confirmed, the Company has no obligation to provide the Service.
- In the event of excessive communication load on the servers, regardless of the cause, the Company reserves the right to restrict bandwidth for certain users or all users of the affected server.
- Applicants agree that the Company is not obligated to disclose reasons for service refusal, suspension, or temporary restrictions. Additionally, if temporary bandwidth restrictions under Clause 2 are implemented, the Company will not disclose related information unless legally required under a Japanese court order within two weeks.
Article 7: Refund Restrictions
1. Due to the nature of the Service, refunds are not available after application, even in cases where the applicant is not responsible for service interruptions, including ISP using by Users failures, natural disasters, wars, conflicts, or VPN blocking by national authorities. However, in cases applicable under Article 11, compensation may be provided. Exceptions may be granted with prior written consent from the Company.
Examples of non-refundable cases:
(Example 1) An applicant applies for a one-year plan but returns home after one month, rendering the Service unnecessary.
(Example 2) The applicant resided in a country restricting internet access, but the restrictions were lifted, making the Service unnecessary.
(Example 3) The Service is blocked while the applicant is in a country restricting internet access.
(Example 4) Due to relocation, the Service becomes unusable or unnecessary in a new network environment.
(Example 5) A previously accessible website blocks connections from the Service or allows access without it.
Article 8: Notifications
Notifications from the Company will be sent via email to the address provided during application. Applicants should contact the Company via email or the inquiry form on the Service’s website unless otherwise specified. The Company is not liable for damages caused by undelivered notifications.
Article 9: Disclaimer
The Company is not responsible for any damages incurred by applicants using the Service, except as specified in Article 11.
Article 10: Measures for Service Disruptions
If the Company is responsible for a complete service outage, and if the service availability falls below 90% in a given month, users who report the issue may receive an extension of their service period equivalent to the downtime. The Company is not obligated to issue refunds unless agreed upon in writing.
Article 11: Compensation for Damages
If the Company is liable for damages that do not fall under the exempted conditions specified in the Terms, the compensation amount shall be limited to the proportional cost of the service plan in use at the time of the incident, based on the remaining service period. Users must file compensation claims with the Company, and such claims expire after one year.
We are not obligated to issue refunds for amounts less than $1(USD).
Examples of damage compensation calculations:
(Example) A one-year plan user encounters a non-exempt issue after six months of use. Compensation is 50% of the purchase price.
Article 12: Account Termination
If the VPN connection period expires and no additional applications are submitted, the account is considered automatically terminated. All rights and obligations between the Company and the User cease, except for those under Article 6, Clause 7.
Article 13: Changes to Terms and Services
The Company may change the Terms or the Service contents without prior notice. Such changes will be considered valid upon posting on the Company’s website.
Article 14: Jurisdiction
The User and the Company agree that the Kanagawa District Court or the Atsugi Summary Court in Japan shall have exclusive jurisdiction as the court of first instance for any disputes. And Japanese law applies to this service.
End of Document
Cross Countries VPN provider
Fnet Co., Ltd.
15-March 2025